Bonus offers are what grab potential customers’ attention. Casinos, bookmakers, and other operators often use them to expand their business. You’ll also encounter bonus offers when reading eSports betting reviews because in a world with many choices and short attention spans, being irresistible is key.
At this early point in this SugarHouse review, we think that you, as a consumer, should always ask, “is SugarHouse legit?”, especially now that we’re talking about bonuses.
You can rest assured that all brands assessed by our dedicated editors at Strafe.com are safe and secure. In reading our trusted online gambling reviews, you always gain beneficial insights right at your fingertips.
To start things off, you’ll receive a welcome bonus that will match your first deposit by 100% up to $250 when you first join SugarHouse. This means that if your initial deposit is $100, the operator will match that amount and throw in a free $100 for your happiness’ sake. They won’t go higher than the $250 limit.
Once you’re a SugarHouse player, the online casino has a special, nicely-paying task for you: grow their business. SugarHouse is willing to give you a referral bonus of up to $500 every time you refer a friend.
This referral bonus comes in the form of a virtual scratch card in your account. So, depending on your luck, you can pocket up to $500 just by tagging someone along, which is a clever marketing strategy that adds to SugarHouse’s rating.
In critiquing their site’s design, we find that SugarHouse, for the most part, is better than its New Jersey competitors. Not following the old-fashioned look of other betting sites, SugarHouse takes a more modernistic approach.
You can immediately tell their site is in tune with the trend by looking at the large, clickable images on its homepage. The buttons and dropdown menus, however, along with the thumbnails of the games are what you’d expect from a website 5 to 8 years ago.
But is SugarHouse legit in its site’s functionality? Totally. As is the common practice among online gambling casinos, SugarHouse’s games are proudly displayed on their homepage.
To browse their collection, there’s a navigation bar right above the items where you can filter games according to their types and studios. You can sort them there as well. On the left of the navigation bar is a search box, which is the best option if you know the name you’re looking for.
SugarHouse’s site is more elegant compared to the homepage of other online casinos, which is a competitive edge that contributes handsomely to SugarHouse’s rating. The style is sleek, decisive, and somewhat attuned to the latest trends.
SugarHouse has ample payment methods, which is highly favorable to SugarHouse’s rating. With the kind of convenience not present in other operators, you can bring your money in and out of the house and are able to choose from multiple transactions.
SugarHouse deposit methods include:
- Golden Nugget Casino cage in Atlantic City
- Online banking
- Visa and Mastercard
SugarHouse withdrawal methods include:
- Golden Nugget Casino cage in Atlantic City
- Online banking
- SugarHouse Play+ Prepaid Card
- Checking by mail
Note that checking by mail can take up to 2 weeks to process.
What do people say about SugarHouse’s customer service? Is SugarHouse legit in addressing the issues raised by their players?
This SugarHouse review scoured the internet to gather customer feedback concerning these questions. What we found suggests that customers are generally satisfied with the support they’re getting.
Because SugarHouse’s customer support is active from 10 A.M to 4 A.M. for a total of 18 hours a day, you can’t help but feel that their support team is on a different level.
You can reach SugarHouse through many ways such as:
- Live chat
You can access their live chat on the site’s homepage by clicking the “Help Center” button located on the top menu. If you prefer a more upfront conversation with their support team, SugarHouse’s toll-free number is available during the stated hours.
On the other hand, their email support knows no bounds and is up 24/7, an excellent feat that largely increases SugarHouse’s rating. If you think your issue is a common one, you can go to their extensive FAQ section and figure it out from there.
Finally, we’ll probe the platform’s overall quality and get down to the brass tacks of things. In this section, we’ll settle the main question: is SugarHouse legit? We’ll deal with security and everything related to safety.
After consulting law enforcement agencies in New Jersey and Pennsylvania, we found that the online gambling platform is approved by the law. SugarHouse is licensed by the Pennsylvania Gaming Control Board (PGCB) and has a gaming license from the New Jersey Division of Gaming Enforcement (DGE).
If you’re confused why the site holds several licenses, it’s because SugarHouse’s main branch operates in PA while its online casino is based in New Jersey. RSI, the owner of SugarHouse, partnered with Golden Nugget Casino in Atlantic City to create the SugarHouse online casino back in 2016.
You can rest assured that SugarHouse adheres to industry-standard practices as their games are audited for fair play by Gaming Laboratories International (GLI), a game lab that provides testing and certification services.
As for financials, is SugarHouse legit in its transactions? Yes. The site uses Secure Sockets Layer (SSL) encryption to ensure that all transactions and data that move around their site are highly protected. This assurance adds more points to SugarHouse’s rating.
This SugarHouse review wouldn’t be complete without discussing SugarHouse’s loyalty program. It’s a system used by many casinos and operators that establishes a lucrative goal at which their customers can direct their aim.
But is SugarHouse legit in how they incentivize their players?
SugarHouse’s iRush Reward (iRR) functions just like most loyalty programs: you collect points by playing games with real money and then you exchange these points for something valuable the platform has in store (often money but not in this casino).
The iRush Reward loyalty program has a total of 11 levels:
- Loyalty Level 1 = 40 points
- Loyalty Level 2 = 160 points
- Loyalty Level 3 = 400 points
- Loyalty Level 4 = 760 points
- Loyalty Level 5 = 1,400 points
- Loyalty Level 6 = 2,800 points
- Loyalty Level 7 = 5,200 points
- Loyalty Level 8 = 8,800 points
- Loyalty Level 9 = 13,600 points
- Loyalty Level 10 = 20,000 points
- Loyalty Level 11 = invitation only
The loyalty points, or iRR points, that you earn by playing will determine your loyalty level within 60 days. These points slowly decline 30 days after you get them, meaning you have to keep playing to maintain your position.
So, what valuable things can you exchange these points for? At the lowest levels, you can redeem your points at the Bonus Store for wheel spins and scratch cards.
While most other online casinos allow players to exchange their points for cash, SugarHouse doesn’t. This limit can be deeply disappointing for many players, which calls for minus points in SugarHouse’s rating.
The more iRR points you spend on spin and cards, the more prizes you unlock. You can also exchange points for Bingo invites, a game that awards the top four finishers every week with bonus cash prizes.
As you climb the tiers, horizons broaden. Up the ranks, you can earn awards such as overnight accommodations in Philadelphia and VIP lounge access at SugarHouse Casino.
SugarHouse is a safe online gambling platform licensed and regulated by the New Jersey Division of Gaming Enforcement (DGE). Its main branch, located in Philadelphia, is approved by the Pennsylvania Gaming Control Board (PGCB).
Their site is user-friendly and simple to use while their customer service has been pleasing players for years. They have an average loyalty program that doesn’t really draw much attention, although the freedom they give you in payment methods is certainly commendable.
Just to briefly mention their app, the SugarHouse Casino & Sportsbook New Jersey is available on Android. It has over 1,000 downloads and is updated regularly. Apple devices only have the SugarHouse Sportsbook which is, frankly, frowned upon by many.
In examining the casino app, this SugarHouse review was impressed by its smooth design. The app’s rating is 4.2, which is a positive indication that tells a lot about its performance. We also noticed their support team’s quick response to those who were complaining about issues.
Is SugarHouse legit?
SugarHouse online casino is licensed by the New Jersey Division of Gaming Enforcement (DGE) while its main branch in Philadelphia is regulated by the Pennsylvania Gaming Control Board (PGCB). Their games are audited for fair play by Gaming Laboratories International (GLI).
Is SugarHouse legal?
As long as you’re aged 21 or over and are physically located within New Jersey state lines, you can use SugarHouse online casino’s services. On the other hand, you can bet with SugarHouse sportsbook in both New Jersey and Pennsylvania.
What software does SugarHouse use?
SugarHouse’s games and sites are powered by its proprietary in-house software provider, Rush Street Interactive. Other famous developers who built their games include NetEnt and IGT. Their live dealer games are backed by Evolution.
Does SugarHouse have an app?
SugarHouse Casino & Sportsbook New Jersey is available on Android. It has over 1,000 downloads and was updated recently. Apple devices can only download PlaySugarHouse Sportsbook, although it has bad ratings and reviews.
Does SugarHouse casino charge a deposit or withdrawal fee?
SugarHouse doesn’t charge extra fees across all of its deposit and withdrawal methods. Keep in mind, though, that third parties involved with the transaction might.