LuckLand Reviews & Ratings for September 2024 - Is it legit and safe to play?

We began our LuckLand reviews by examining the brand’s welcome bonus for new customers. This is a great little deal that will simply match your first qualifying deposit by 100% up to £50. Plus, you will also get 50 bonus spins that you can use on the world-famous Starburst slot game.

Getting this deal is remarkably simple. This is because you just have to sign up to the LuckLand casino site for the first time and then you have the option to opt into the deal at the end of the registration process. Next, it’s simply a matter of putting down your first qualifying deposit which has to be any amount over £20. Doing this will mean that you’ll effectively get double the amount of money to play with all the way up to £50.

Just remember that this deal comes with some wagering conditions. So any wins made with your bonus slot spins have to be wagered at least 40 times before withdrawing, and the same applies to your matched deposit bonus. We should also note that you only get 21 days to use the bonus funds and this time limit also applies to fulfilling your wagering conditions. Still, it should give you a suitably fun start at the LuckLand casino.

The LuckLand website is not going to win any awards either for innovation or for its overall attractiveness. It features a fairly mundane blue and white colour scheme, and if anything, it feels a little outdated compared to some of the more visually pleasing online casinos.

Thankfully, the LuckLand casino site is functional enough and it is reasonably easy to navigate around. This means that you can simply hit tabs for things like slots and live casino and instantly get taken where you want to be. While some of the pop up information windows were a bit confusing, we managed to do things like make deposits and play the actual games without a problem.

Mobile gaming fans may be a bit underwhelmed to discover that there isn’t any kind of LuckLand app. However, you can still play here from your mobile browser easily enough. So while LuckLand certainly doesn’t go out of its way to reimagine casino gaming, it definitely gets the job done.

You can make deposits at LuckLand with a decent range of trustworthy payment providers. We’re guessing that most people in the UK will be using a debit card like Visa and Mastercard, but other options include the likes of PayPal, Skrill, Paysafecard or even a standard bank transfer. All of your deposits should be instantly added to your account.

You can use all of the above payment methods except for Paysafecard for making withdrawals from LuckLand. Bear in mind that you will have to withdraw from a minimum of £10 at a time and the withdrawal processing speed varies according to the payment provider you use. This means that a card withdrawal might take anywhere up to six working days whereas a PayPal withdrawal should usually be processed in under 48 hours. All of which is similar to what you’d find at most decent casino sites in the UK.

We were impressed with just how keen LuckLand is to help its valued customers. You could easily get in contact with the LuckLand customer service team seven days a week between 9am and midnight Central European Time.

Getting in touch with LuckLand just means hitting the Help icon that’s found in the website header. Here you will be faced with options for live chat or email. You will also see a document uploader that could be handy for uploading things like screenshots and so on.

While there isn’t any kind of telephone support at the LuckLand site, we were more than pleased with the FAQ section. This has a lot of accurate and useful information which is more than can be said for many other casino site FAQs. So if there is anything you want to know from technical queries to cashing out, you will usually find the answer in the LuckLand FAQ.

It can often be scary giving your money and data to a relatively unknown online casino. Thankfully, you have nothing to worry about with LuckLand. This is because this casino site uses 128-bit secure socket layer encryption technology. Such technology essentially means that all of your potentially sensitive data will be securely handled as it makes its way from your computer to the LuckLand site. Plus with the latest firewall technology in place, you should feel very safe at this online casino.

Beyond this, we were pleased to see that LuckLand has all of the licensing and regulation it needs to legally operate in the UK. It’s not easy to get a license from the UK Gambling Commission, and LuckLand has only been able to do so by putting on a casino gaming service that is completely fair and safe.

You can see further examples of trust all over the LuckLand site. These include things like commitments to fair play, privacy policies and there are even a variety of responsible gambling tools. These include things like a questionnaire that helps you spot if you are at risk of problem gambling, or you could even set yourself a deposit limit to make sure that you only play with money that you don’t mind losing.

So this is the one area where we felt that LuckLand could improve things. This is because we found absolutely nothing in the way of a reward program for loyal customers. All of this is a bit confusing because, if you look through the LuckLand FAQ, you’ll see that there is a reward program in place, just that UK customers can’t use it.

Plus, if you load up the LuckLand site and look quickly enough, you may even see a tab called an Exclusive Club before the operator realises where you’re playing from and makes the link disappear. While this is a little disappointing, it’s worth bearing in mind that there are plenty of other promotions for existing customers at LuckLand.