Bonus offer – An offer of hospitality
You’ll find that most competitive online casinos provide special bonuses and promotions to attract players to their sites. These offers generally provide bonus credits and free spins to newcomers so that the players can get a good feel for the site without having to spend all their own money on unfamiliar games.
The Casoo bitcoin bonus is advertised in Euros, though it is possible to deposit cryptocurrency to claim the offer. The bonus includes up to €2,000 + 200 free spins. The promotion is split over 4 different deposits in the following way:
- First deposit:
100% bonus up to €300 + 100 free spins
- Second deposit:
50% bonus up to €300 + 100 free spins
- Third deposit:
40% bonus up to €400
- Fourth deposit:
25% bonus up to €1000
You’ll need to place a minimum deposit of €25 to activate each bonus and wager through the promotional amount 25 times before you can clear the bonus funds. All wins from the free spins should be wagered 35 times before you can withdraw any winnings.
Be aware that not all games contribute to the wagering requirements in the same way. While slot machines, scratch cards, and Keno contribute to 100% of the requirement, games like roulette, blackjack, and baccarat account for 0%. If you’d like to explore further operators offering similar promotions to Casoo bitcoin gaming, then be sure to explore our
Boomerang Casino review
for more options.
Usability - A Casoo review of the site’s usability, look & feel
The Casoo bitcoin and fiat currency site is a space-themed platform that revolves around interplanetary travel. The promotions and rewards are theme-based to support the fun topic. The predominant deep blue colour theme with accents of bright colours makes for an attractive platform to meander through.
The menu systems are very basic. This means that you won’t have to search the homepage very long before you find the tab you want. As such, navigation scores highly in our Casoo review. We didn’t find a dedicated jackpot tab or table game tab, so you will have to use the search bar to locate all your favourite roulette/blackjack/baccarat/ poker games, etc.
What was a pleasant surprise was the “filter by provider” option. This is always a helpful tool when trying to narrow down your search for your ideal title. Most veteran players know exactly which providers they prefer. As such, it offers an easier way of scrolling through the thousands of games on the site. All other services and information can be found displayed on the footer of the homepage for easy access.
Casoo casino is an HTML5 instant-play site. So, whether you are wanting to play from your desktop or mobile device, you can simply load up from your browser without the need to download special software. The mobile site is simplified even more for the small screen and the gameplay formats allow for optimum mobile playability.
Payments – Casoo bitcoin and fiat options
Making online payments at an online casino is all part and parcel of the entertainment. That’s why we cover this section so thoroughly in our Casoo review. Casoo is a hybrid site that offers both cryptocurrency and mainstream (fiat) currency methods. This means that you can place deposits and withdrawals with either option. Casoo bitcoin methods generally offer quicker withdrawal times.
Customer service – Getting in touch with the support team
There is nothing worse than feeling like you are alone on a brand-new online casino site. As such, we find the customer support section to be one of the most important facets of our Casoo review. It’s always important to know how to reach out to a support agent if you need to query something or want to lodge a complaint.
At Casoo, you can contact the casino via the help page. You can elect to make a phone call, email the customer service department, or use the instant chat function. The last option often proves to be the quickest way to resolve anything.
While the homepage boasts the fact that there is 24/7 support, the hours have been cut slightly. You can access an agent between 7 am and 3 am CET. There are agents standing by to service you in several languages, including English, Russian, Finnish, Norwegian, Polish, German and Austrian.
To save yourself some time, we recommend that you try browsing through the FAQ section on the site before reaching out to support. Often the answers you are looking for have already been provided in writing. For all other vital information, you could read through the general terms and conditions section. The fine print is separated into categories to help you find exactly what you are looking for.
The fiat currency payment solutions include
Visa, Mastercard, Skrill, Neteller, Yandex, Qiwi, WebMoney, Jeton, Zimpler, Paysafecard, and
Neosurf. Crypto users can deposit and withdraw using
Bitcoin, Ethereum, and
Litecoin. Not all payment options are available in every country. However, you should be able to find one to suit your needs. Casoo accepts the following mainstream currencies: EUR, USD, CAD, AUD, RUB, PLN, NOK, and NZD.
While deposits are usually instant, withdrawal times can vary based on how much you withdraw. While the operator tries to process cash outs within 24 hours, payments under €1,000 can take up to 72 hours while cash outs of over €1,000 may take up to 7 days. The minimum withdrawal amount is €20, while the maximum cap is €2,000 per day/ €5,000 per week/ €10,000 per month/ €50,000 per year. These limits are rather small according to our Casoo review team.
Customer service – Getting in touch with the support team
There is nothing worse than feeling like you are alone on a brand-new online casino site. As such, we find the customer support section to be one of the most important facets of our Casoo review. It’s always important to know how to reach out to a support agent if you need to query something or want to lodge a complaint.
At Casoo, you can contact the casino via the help page. You can elect to make a phone call, email the customer service department, or use the instant chat function. The last option often proves to be the quickest way to resolve anything.
While the homepage boasts the fact that there is 24/7 support, the hours have been cut slightly. You can access an agent between 7 am and 3 am CET. There are agents standing by to service you in several languages, including English, Russian, Finnish, Norwegian, Polish, German and Austrian.
To save yourself some time, we recommend that you try browsing through the FAQ section on the site before reaching out to support. Often the answers you are looking for have already been provided in writing. For all other vital information, you could read through the general terms and conditions section. The fine print is separated into categories to help you find exactly what you are looking for.
Licence & security – Is Casoo legit?
Is Casoo legit or is Casoo a scam? These are often questions asked of crypto sites because of the stigma attached to Bitcoin in some circles. Fortunately, Casoo has garnered a great reputation among its players. For starters, the website is secured by 128-bit secure socket layer encryption by Sectigo RSA, which is a leader in the web industry when it comes to web hosting and security. The “S” in the HTTPS prefix of the URL is the tell-tale sign that your data is protected. This means that you can fill in registration forms and banking information without worrying about it all being compromised.
Casoo is also a reputedly registered business with a valid iGaming licence provided under the regulatory oversight of the Government of Curacao. This regulatory authority ensures that the software is up to scratch and that the business is in suitable financial standing to service the casino market. All casinos applying for such licences go through a stringent vetting process. It’s best practice to check for legitimate licensing and security when joining any online casino. Whether you want to know, “is BetChain legit?”, you’ll be able to draw on the same information we’ve covered here on their respective operator reviews.
Rewards & loyalty program – Extra perks for persistent players
The rewards at Casoo are not only limited to the welcome offer for newcomers. Veteran players can enjoy regular reload bonuses from week to week. To receive the best perks on the site, you will want to play frequently, as the casino provides various loyalty incentives to its players.
Firstly, Glimmer is a virtual currency at Casoo that you earn while travelling the galaxy and playing games. As you play titles, you will see your Glimmer balance rise. It can be used to buy cosmic riches at the Glimmer store. The merchandise at the store may range from free spins to reload bonuses and even material goods like phones and more.
Casoo’s loyalty programme is called ‘Infinite Progression’. The more you play, the more you advance, unlocking new planets and added benefits as you go. Some of the rewards you can look forward to include cashback, free spins, super spins, and free Glimmer.
If you are identified as a VIP player, you get to experience the ultimate perks on offer. These may include better bonuses, individualised withdrawal limits, cashback, and a personal VIP account manager.
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