BigWinner Reviews & Ratings for September 2024 - Is it legit and safe to play?

Online casinos and sports betting sites all offer some form of welcome bonus to their new customers. The idea is to appeal to new customers ahead of the competition by getting new players off to the best possible start. Additionally, many operators also offer a range of other promotions to keep their existing customers loyal and happy. One highlight of our BigWinner review is the new customer bonus, so let’s take a look at it below.

BigWinner is no different in this respect, and they have an awesome welcome offer for new customers that comes with reasonable terms and conditions. With the current BigWinner sign up offer for 2024, you can get a matched deposit bonus worth up to ₹1,00,000 plus a 10% cashback bonus on your real money losses during your first seven days of playing. The minimum deposit required to claim the matched deposit is ₹500 and you can claim the 10% cashback on losses up to ₹1,00,000 ( max. ₹10,000 bonus).

To claim the offer, all that you have to do is head to the BigWinner website and complete the registration form to open your account. Then, you need to make your first deposit of between ₹500 and ₹1,00,000, after which the bonus should be made available in your account. The deposit bonus then lasts for a total of 30 days and your bonus and deposit amount must be wagered 35 times before you can withdraw any winnings.

After seven days, you will be eligible for a 10% cashback bonus on all of your losses thus far. We should note though, that this is only on real money losses - those from your deposit bonus don’t count. This bonus has a wagering requirement of 35x the bonus amount on its own. You cannot have two bonuses active at the same time, but if your deposit bonus is still active when you become eligible for the cashback offer, the latter will be queued in your account until the deposit bonus is finished.

When you first land on the BigWinner website, it’s immediately obvious that this is definitely an online casino site. However, that doesn’t mean that it follows the usual overdone design of a cheap las Vegas imitation. Instead, the BigWinner website looks a lot more fun and funky thanks to the splashes of orange and green. It’s also clear from the outset that the site truly has been designed and marketed to Indian players. The site also has a good quality finish and a professional feel, and it’s clear that it has been made with good software and by a competent development team.

In terms of functionality, our BigWinner review found that the site is super-easy to navigate for players of all experience levels. It doesn’t matter if you’re a complete newbie or high-rolling casino pro, finding your way around the BigWinner site should be extremely simple. From registering your account to playing games for the first time, BigWinner makes the whole process seamless for you. Overall, this is a good-looking website that offers a user-friendly experience for everyone who plays on the site.

The only thing that we really need to point out here is that there is no BigWinner esports betting platform on the site. All is not lost though, as we have plenty of esports betting reviews right here at Strafe.com. If a dedicated casino-only website is what you’re looking for though, stick with us for the rest of this BigWinner review.

Like Bet365 esports, BigWinner has plenty of banking options on offer for Indian customers when it comes to making both deposits and withdrawals. As well as Visa and Mastercard, you also have the likes of Google Pay, RuPay, UPI, PhonePe and a range of other e-wallets and prepaid options. We always recommend using an alternative to your bank card, as this helps to increase your online privacy. E-wallets and prepaid cards don’t share your banking information with the merchant directly, which reduces your online paper trial.

Deposits with BigWinner

When it comes to deposits, the minimum is ₹500, which is what is required in order to claim the welcome offer that we mentioned earlier in this BigWinner review. Deposits should be processed instantly in most cases and there are no fees charged from BigWinner’s side. With that being said, we cannot guarantee that your bank or payment provider won’t charge a fee at the other end.

BigWinner reviews - withdrawals

For withdrawals, BigWinner always recommends that players use the same method as they used for deposits where possible. This is a fairly standard condition for betting sites all over the world. However, not all deposit methods are also available for withdrawal, so there are exceptions to be made in these cases. In order to withdraw, your account will need to be checked and approved, which may require ID for verification. This process shouldn’t take any longer than three business days, after which you will have to then wait for the payment to be processed. For e-wallets, this should be done within one or two days, however, it can take between three and five days with Visa and Mastercard.

The level of customer service at BigWinner is decent overall, and you can contact them via either live chat or email. We tested out both services for this BigWinner review and found the customer service to be both responsive and helpful overall. Additionally, there is also an FAQ section that is helpful, but the answers can be a little bit too short in some cases.

There are increased levels of customer service for BigWinner VIPs. By joining BigWinner VIP, customers at Bronze and Silver levels can access priority customer service 24 hours a day Monday to Friday via either email, WhatsApp, or SMS. Gold and Diamond customers can access priority customer service 24/7 365 days a year, and have access to a dedicated account manager that they can contact via WhatsApp.

While improvements could be made to the regular customer service offering, the benefits of VIP customer service do make up for it. Overall, we don’t really have any major complaints with regards to the level of customer service available at BigWinner. You can find out more about the VIP benefits in detail further down in this BigWinner review.

BigWinner is licensed and regulated in Gibraltar by the Gibraltar Licensing Authority (GLA), which is just behind the MGA and UKGC in terms of the best licences in Europe. This does mean that Indian players can legally play here and that the site is legit. We did a little digging for the purposes of this BigWinner review and found that there were no past issues in terms of compliance.

Security - Is BigWinner safe?

So now that we’re sure BigWinner is legit, it’s time to check if the website is definitely safe and secure for customers to use. Transactions at BigWinner are encrypted using SSL technology, which is the industry standard. When it comes to your account, they have a secure login system that requires all customers to verify their email to open their account, and ID before withdrawals can be made. Customers in India must be aged 18 and over in order to play legally.

In addition to the above, the privacy policy is fair and the terms and conditions are all reasonable. We also found the casino games at BigWinner to be safe, just as we did in our 888 reviews. Overall, you can rest assured that you are as safe playing with BigWinner as you would be with any other online casino or gambling site.

BigWinner is known for being an operator that likes to reward its loyal players, and that is a fact that becomes very apparent from the moment that you land on the website. There are three tabs to note here - “Promotions”, “Loyalty” and “VIP”. All three of these tabs offer something special for existing customers, so let’s take a look at each of them below for this section of our BigWinner review.

Promotions for existing customers

If you head to the “Promotions” tab on the BigWinner website, you will see all of the available offers for all players. Some of these include entry to monthly cash tournaments, monthly drops and wins plus the exclusive high roller bonus. See our LeoVegas reviews if you’re looking for a site that also offers sports betting promotions.

BigWinner Loyalty

The BigWinner Loyalty programme is essentially a rewards store where you can buy bonuses and cash with points. You can build up your points by betting and playing in the BigWinner casino, with every ₹100 you bet winning you between 0.25 and 2 points depending on the game. You can then save up these points and trade them in for a cash plus bonus package. The cheapest rewards package will cost you 50 points, while the most expensive is 1000 points.

BigWinner VIP

BigWinner VIP is a classic levelled loyalty system that rewards players with benefits based on their level of play. Rather than being judged via a points-based system, players’ VIP levels are based on account and playing activity. Your VIP level will be assessed every 30 to 60 days when you will be able to move up or down a level. There are four levels in total to BigWinner VIP: Bronze, Silver, Gold, and Diamond. Some of the benefits include free spins, welcome bonuses each time you level up and increased priority customer service access.