Ace.com is a legit social casino that operates under the sweepstakes umbrella. You’ll find over 500 casino-style games, fair promotions, and a reliable support team; however, it still has a little catching up to do.
When piecing my latest Ace.com review together, I found a number of state restrictions, a higher prize redemption limit, and the lack of a dedicated mobile app. I also found that certain perks were only released after Gold Coin purchases had been made. Bar this, all worked as you would expect. You can read on to find out more.
| Payment Provider | Deposit minimum/maximum | Withdrawal minimum/maximum | Deposit time | Withdrawal time | Safety |
|---|---|---|---|---|---|
 |
at least 5$ | instant | high_security | ||
 |
at least 5$ | instant | high_security | ||
 |
at least 5$ | instant | high_security | ||
 |
at least 5$ | instant | very_high_security | ||
 |
at least 5$ | instant | high_security | ||
 |
at least 5$ | at least 100$ | instant | 3 - 5 days | high_security |
 |
at least 5$ | instant | high_security | ||
 |
at least 5$ | at least 100$ | instant | 3 - 5 days | high_security |
 |
3 - 5 days | very_high_security |
It would be fair to easy for me to start with the fun stuff and head on into the casino-style gaming lobby. However, I would much prefer to guide you through the experience from start to finish. Shall we start with my first impressions?
If you’ve made the most of my reviews beforehand, you’ll know full well that I like to make sure that everywhere has been vetted and deemed legal to operate before I dive in.
Based on my most recent visit to Ace.com, I would feel confident that all is above board. You’ll find that I’ve even highlighted some of the key security features in this table for you.
| Owners | Full Stop Limited |
| Geolocation checks | ✅ |
| Know Your Customer (KYC) | ✅ |
| Safer gaming tools | ✅ |
| Encryption technology | ECDSA Signature with SHA-256 |
After confirming that everything was safe, I wasted little time working my way around the desktop site. For me, it worked as you would expect from any credible social casino, but there was nothing that really stood out, either.
The blues, whites, and reds will help identify important areas, and the use of two clear menus makes it easy to navigate. However, I did still encounter a few lags when waiting for pages to load, and the odd casino-style gaming title glitched, too.
Generally, things have been conveniently placed to make them easy to access and filter through. The only downside is that you will find some important sections have yet to be filled out, leaving you a little lost at times.
Although easy to navigate, the desktop site was missing some crucial information. So I was interested to see whether the mobile experience could boost my Ace.com ratings?
In truth, I found that the mobile site mimics that of its desktop counterpart, bar a few differences in the layout. Now, you’ll find that important areas are in the footer, including a burger menu that opens up all key sections of the site. Unfortunately, similar lags and glitches also followed Ace.com across to its mobile alternative, leading to a user-friendly but bumpy ride.
It is also worth mentioning that a mobile app has yet to launch, so you’ll be very much reliant on your mobile connection to access your account safely on the go.
With a better understanding of how the desktop and mobile site worked, all that remained was for me to sign up and get involved with the action. These steps are all it takes.
You can also look to join Ace.com by linking your Google account. Please also remember that the following age and state restrictions are in place.
| Prohibited states | Connecticut, Delaware, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia |
| Minimum age requirement | 18+ (21 in some states) |
With first impressions over and done with, I was left hoping for things to pick up during these important sections of my in-depth Ace.com review.
First, it pays to have an idea of how to actually play. So, let me explain how virtual tokens work.
Your Gold Coins will allow you to enjoy the full Ace.com sweepstakes casino experience with fun on your mind. You won’t be able to redeem winnings or withdraw them, so they tend to be used as a way to solely test out strategies and new games.
It is worth mentioning that there is the option of purchasing Gold Coins, too. This will release live chat, exclusive games, and some additional Sweeps Coins for free. You will not, however, increase your chances of winning. Current Gold Coin packages include the following:
Alongside your Gold Coins, you’ll be able to play with Sweeps Coins. This virtual token is aimed at those who like the idea of playing with the chance to later redeem prizes.
To do so, you’ll need to win additional Sweeps Coins through gameplay, play through these eligible Sweeps Coins once, and meet the minimum prize redemption limits. As things stand, these minimum limits are set at 100 redeemable Sweeps Coins. You can pass Know Your Customer checks, request cash prizes, and submit. I should also mention that you can only claim Sweeps Coins through free-to-release promotions or giveaways.
Armed with an understanding of how these virtual tokens work, I’m sure many of you will be eager to see what is available over at Ace.com. I don’t want to spoil the fun early doors, but I wouldn’t say it was anything major to shout about.
As a new user, you will be able to unlock 7,500 Gold Coins by registering and authorizing your new player account. This is a fairly mediocre bonus, but it does help you get up and running. I also found that it comes with a free spin of the Rewards Wheel. This is an ongoing promotion that rewards you with a random amount of Gold Coins and Sweeps Coins each day.
Beyond the no-purchase welcome bonus, you’ll find a first-time Gold Coin package. This adds a 150% boost to your first Gold Coin purchase. To claim, you won’t need to enter an Ace.com promo code, but you will need to choose from the available purchase options before paying.
As already touched upon, you’ll find a Reward Wheel available to you. This resets every 24 hours, allowing you to claim a random amount of Gold Coins and Sweeps Coins every day. Additionally, you will find that you can soon visit Ace.com through social media, entering various contests and giveaways with a like, share, or comment. Lastly, you will come across jackpots. These aren’t really promotions, but they will provide you with a chance to add a mini, minor, major, or grand boost to a winning spin.
Now, it is for me to focus on the gaming lobby. Here, I found some of the usual suspects, like Spinmonal, and Kalamba, leading me to suggest that the range of games will be relatively diverse.
Although limited when looking at casino-style gaming categories, it would be fair to say that the themes and range of Vegas-style slots were competitive. You could find everything from tumbling reels to jackpots, and use the search bar to filter through your favorites.
For me, this included games like Pots of Egypt and Fortune God. However, you can keep things fairly fresh by checking out new releases along the way. When it comes to playing, you’ll also find that all pre-game information is readily available. This means you can see the minimum/maximum spins, volatility, and thumbnails – ideal for those building a strategy. Overall, though, things feel a little behind the competition, and an update to bring things up to speed is definitely needed.
Although it may not be the first thing you think of when checking out a new social casino, rest assured that I’ve found myself in enough predicaments to know to cover this section fully. So, what’s available at Ace.com? In truth, just about everything. However, that doesn’t mean all of you can access it.
In fact, I found that live chat is restricted to those who have made a Gold Coin purchase, and the hotline is only available to take purchase and prize redemption queries. Alongside that, you’ll be able to send an email directly to the team, but you can expect responses to take up to 12 hours. Generally, feedback is productive, and I found no issues with the reliability of the team. Plus, you can also make the most of some on-site FAQs while you wait.
| Customer Service |  |
|---|---|
| Available Languages: | English |
| Email: | support@ace.com |
| Telephone: | +1 (424) 414-2416 |
So, there you have it – a real mixed review for you. I wouldn’t say that you should necessarily avoid the site, but I certainly won’t be the first to recommend it. Overall, it is safe, secure, and has a few decent games to enjoy, but the bonuses are a little weak and it would appear that 90% of the perks are only available after you’ve made a Gold Coin purchase.
A few other things that stood out to me included the higher prize redemption limits, lack of a mobile app, and restricted live support channel. Of course, it all depends on how you plan to approach social gaming, but, for me, I would suggest that there are better options out there.
No. Ace.com is a social casino that allows you to play with virtual tokens. You can choose to play for fun using Gold Coins, or you can opt to play with a promotional element involved using your Sweeps Coins.
No. You will not find yourself in a position to log into Ace.com through an app. However, you will find that the social gaming site transfers over to your mobile browser. You can then log in this way.
Although you aren’t ever guaranteed to walk away with prizes, you will find that playing Sweeps Coins opens up the doors. Here, you can win additional Sweeps Coins through gameplay, and play through them before making a prize redemption. Currently, the minimum limit is set at 100 SC.
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